Cancellation policy

One-time orders

You can cancel for a full refund until your order is roasted. We roast every Tuesday and Thursday, so contact us as soon as you can at info@fountaincitycoffee.com or 706.494.6659. Once your coffee is roasted, the order can't be cancelled, but our Refund policy still covers damaged, wrong or missing items.

Subscriptions

You can skip, change or cancel a subscription at any time before your next order is processed, from your account or by contacting us. Cancelling stops future orders; an order that has already been processed will still be roasted and sent.

Wholesale orders

Wholesale orders follow the same rule: cancel before roasting for a full refund. If you're on Net 15 terms, the invoice for a cancelled order is voided.