Refund policy
Refund policy
Because coffee is a fresh food product, we can't accept returns of roasted coffee. If something is wrong with your order, we will make it right.
Damaged, wrong or missing items
- Contact us within 7 days of delivery at info@fountaincitycoffee.com with your order number and a photo of the problem.
- We will send a replacement or issue a refund, whichever you prefer, at no cost to you.
- You don't need to send the coffee back.
Non-coffee items (merch, gift cards)
Unused merchandise in original condition can be returned for a refund if you contact us within 14 days of purchase. Refunds go to your original payment method. Gift cards are non-refundable.
Subscriptions
You can skip, change or cancel a subscription at any time before your next order is processed. Orders already roasted and shipped follow the policy above.
Refund timing — Approved refunds go back to your original payment method within 5 business days.
Cancellation policy
Because we roast to order, what you can cancel depends on timing.
One-time orders
You can cancel for a full refund until your order is roasted. We roast every Tuesday and Thursday, so contact us as soon as you can at info@fountaincitycoffee.com or 706.494.6659. Once your coffee is roasted, the order can't be cancelled, but our Refund policy still covers damaged, wrong or missing items.
Subscriptions
You can skip, change or cancel a subscription at any time before your next order is processed, from your account or by contacting us. Cancelling stops future orders; an order that has already been processed will still be roasted and sent.
Wholesale orders
Wholesale orders follow the same rule: cancel before roasting for a full refund. If you're on Net 15 terms, the invoice for a cancelled order is voided.